WARRANTY & RETURN POLICY
We always try to provide the best products and service. We guarantee that all items are tested before shipment, and the Broadcast TV Subscription is reliable and stable. However, if you receive our goods defective, there is warranty and return policy to protect your rights. We have over 15 Years professional experienced, Multi-Servers for Premium & Fast Support, Multi-lines for each subscription, with 24 hr Online Support, all to make sure Broadcast Electronics supplies the safest and Best Products and Services.
Warranty
Most of the physical items are guaranteed with one-year warranty, spare parts with seven-day warranty.
For Broadcast TV solution, we give 3 days subscription free trial firstly, if you are satisfied with it, then you can order the Paid Subscription.
Refund
For physical items refund will be made 5 days after receiving the product back to allow time to check or repair.
For Subscriptions, there is no Refund as you are strongly advised to try a 3 Day Free Trial before taking the Paid Service.
Return Policy
All returns must be sent back within 7 days of receipt. A valid tracking number is requested to prove the date of returning.
We only accept products in their original packaging & condition. We are not responsible for any breakings, scratches or losses caused by poor packing, unreasonable laying, or misused and assembled parts.
All returns must be informed with the acknowledge before return. Please inform our correspondent sales in advance before return. We will give you a Return Merchandise Authorization (RMA) number, which should be marked clearly on the returning box. A box without RMA number is not acceptable.
Returns should be made by mail postal service. There must be a tracking number which could be followed on a related website. Otherwise, we’re not responsible for any duties on China’s side.
Customer is responsible for the return postage and we will take responsibility for re-sending postage.
We reserve the right to reject services that would void the warranty and return policy, or if the products are damaged by customers.
Returns must be sent with below contact information. We’re not responsible for any returns marked with wrong receiver or wrong address.
